Career

Product and Project Delivery

Visionary Leader in AI-Powered Product Delivery

With over 15 years of experience across federal, financial, and enterprise sectors, I’ve built a career at the intersection of innovation, compliance, and accessibility. I specialize in leading digital transformations, AI/ML product development, and secure, scalable implementations that drive measurable impact.

I’m a certified AI/ML Product Manager, Scrum Master, and Technical Product Owner with MBI clearance and a proven record of delivering SaaS, B2B, and cloud-native solutions. My work spans infrastructure modernization, CRM transformation, and customer experience design—always with a focus on empathy, excellence, and inclusion.

Core Competencies

AI/ML Product Strategy: Generative AI, LLMs, agentic systems, low-code ML, and custom GPTs
Cloud & Infrastructure: Terraform, Packer, Aria, AWS, Azure, GCP, Infrastructure-as-Code (IaC), Platform-as-a-Service (PaaS)
CRM & SaaS Delivery: Salesforce 360, PowerApps, MuleSoft, ServiceNow, secure API integrations
Agile Leadership: Scrum, SAFe, PI Planning, Sprint Ceremonies, Backlog Grooming, Release Planning
Compliance & Security: WCAG, 508, NIST, IAM, ISSO scans, cybersecurity collaboration
UX & Prototyping: Wireframes, Visio, Adobe, PowerPoint, stakeholder demos, user guides

Federal Sector Impact

Internal Revenue Service (IRS)

Product Owner & CRM Transformation Lead (2024–2025)

Designed and launched the IRS Onboarding Concierge, streamlining infrastructure delivery and onboarding 50% of IRS customers via SaaS.
Migrated legacy CRM to Salesforce 360 with MuleSoft, reducing lead time by 75% and boosting retention/acquisition to 90%.
Led cross-functional alignment with Amazon and Salesforce, built KPIs, and ensured WCAG/508 compliance.

Customs and Border Patrol (CBP)

Lead Scrum Master & Product Owner (2021–2024)

Modernized CBP applications with cloud migration and Salesforce integration.
Delivered Tier-1 and Tier-2 support via ServiceNow, achieving 100% customer satisfaction.
Spearheaded Agile ceremonies, capability modeling, and cybersecurity collaboration.

General Services Administration (GSA)

Product Owner & Business Analyst (2020–2021)

Led microservices and SSO implementation across GSA systems.
Managed secure API integrations and compliance standards under SAFe Agile.

Financial & Enterprise Contributions

USPS

Senior Business Analyst & Project Manager (2019–2021)

Delivered Informed Delivery platform, enhancing mail security and user experience.
Modernized legacy systems with Kafka, APIs, Jenkins, and advanced analytics.
Led Agile delivery across web, mobile, and backend systems.

Wells Fargo, Freddie Mac, Navy Federal Credit Union

Business Systems Analyst (2014–2015)

Supported loan origination, B2B customer relationships, and enterprise-wide process documentation.
Delivered functional and system requirement specifications using UML, Visio, and IBM Rational DOORS.

NOAA

Business Analyst (2012–2013)

Documented financial workflows, created training manuals, and led stakeholder workshops.

Entrepreneurial & Research Initiatives

Founder, RollAroundWorld.org: Built an AI-powered travel accessibility platform using LLMs, RAG, and agentic AI.
Medical Diagnostics GPT: Engineered a precision healthcare tool using custom GPTs and web scrapers.
Gene Therapy Advocacy: Collaborated with UMAAS and NIH on transformative medicine and patient support.
Life Insurance Agent: Served clients empathetically through Primerica, gaining expertise in insurance and securities.

Certifications & Education

Certified AI/ML Product Manager – Next Gen (2025)
Certified Scrum Master – Scrum Alliance (2020)
Certified in SAP HANA, Oracle SQL, Azure Cloud, Project & Program Management
Diplomas in Business Analysis & Project Management – Villanova University
B.S. in Horticultural Sciences – N.G. Ranga University
Associate in Bioinformatics – Ohlone College